FAQs

🙋♂️ Frequently Asked Questions (FAQ) – SupremeShip.store

📦 Orders & Shipping

Q: Where do you ship from?
We ship directly from our global network of trusted suppliers. This helps us offer the best prices without compromising on quality.

Q: How long will it take to receive my order?
Most orders are processed within 1–3 business days. Delivery typically takes:

  • India: 7–12 business days

  • Worldwide: 10–20 business days

Shipping times may vary depending on your location and product availability.

Q: How much does shipping cost?
We offer free or low-cost shipping on most products. Any applicable fees will be shown at checkout before you pay.

Q: Can I track my order?
Yes! Once your order ships, we’ll email you a tracking link so you can follow your package every step of the way.

💳 Payments & Checkout

Q: What payment methods do you accept?
We accept all major payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • UPI & Net Banking (for Indian customers)

  • PayPal (where available)

Q: Is my payment information secure?
Absolutely. Our store uses SSL encryption and secure payment gateways to keep your data safe.

🔁 Returns & Refunds

Q: What is your return policy?
We offer a 7-day return window for damaged, defective, or incorrect items. Please contact us at [your email] with your order number and a photo of the issue.

Q: How do I request a refund or exchange?
Email us at [your email address] with your order number and reason for the request. We’ll review your claim and respond within 24–48 hours.

Q: Are return shipping costs covered?
Return shipping is only covered for damaged or incorrect items. For other returns, customers may be responsible for return shipping fees.

❓ Other Questions

Q: Can I cancel my order?
Orders can only be canceled within 12 hours of placing them, as we begin processing immediately.

Q: What if my item arrives damaged?
We’re so sorry! Please send us a photo of the damaged item at [your email], and we’ll make it right ASAP.

Q: Do you offer bulk or wholesale discounts?
Yes, we do! If you're interested in bulk purchases, email us at [your email] with details and we’ll get back to you with a custom quote.

📬 Still Have Questions?

No worries — we’re here to help!
📧 Email: [supremeshipp@gmail.com]
📱 Follow us on Instagram: @supremeship.in